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Return Policy


*Updated on December 2020

Thank you for shopping on the official READYGO online shop (the“READYGO Online Shop”) which is created and managed by READYGO Co., Ltd. (the “READYGO”). The following terms and conditions and any other related rules made available in writing by the READYGO Online Shop are applicable to all products and merchandises (the “Products”) that you (the “Customer”) may order on READYGOOnline Shop (collectively the “Return and Exchange Policy”).


The purchases of any Products offered on READYGO Online Shop are subject to the Return and Exchange Policy. If you do not agree to this Return and Exchange Policy, please do not place orders on READYGO Online Shop. By placing orders on READYGO Online Shop, you agree to be bound by this Return and Exchange Policy.

After the Customer completes the purchasing process and pays for the Products on READYGO Online Shop, please note the buying and selling relationship between the Customer and READYGO has not yet been established as the Customer has only made a request to order to READYGO.  The Customer understands, is aware of, and agrees with READYGO reserve the right whether to accept the Customer’s order or not.

READYGO reserves the right to revise, cancel, add or delete all or a part of this Return and Exchange Policy at any time without the prior notification to the public and the individuals. 

International Returns & Exchange
READYGO is proud of its commitment to high-quality products and manufacturing standards. Unfortunately, on rare occasions, it is the case that faults may occur. If you believe your product is faulty, please contact us at readygo181@gmail.com or Facebook Messenger within 7 days once you receive the Products, and we will be able to organise a refund or exchange where appropriate. Items that are damaged due to excessive or long-term usage are not considered faulty.

  • The Customer is responsible for bearing the necessary costs to keep the Product itself and the packaging intact.
  • The gifts or the vouchers that you have received with your order including but not limited to the gift certificates, discount coupons, or free vouchers, etc. whether it is in electronic or paper form must be returned to us along with your returned goods.
  • The Customer may return part of an order.  However, each order can only be issued with the return once.
  • It will take at least 7 to 14 working days for Accounting Dept. to process the refund after the returned Product is received, inspected, and the refund amount is determined by the QC Team.

The images, specification, and colour of the Product displayed on READYGOOnline shop is for reference purposes only and may vary from the actual Products. If any discrepancies arise, please refer to the actual physical Products.

READYGO reserves the right to make the final judgment on the condition of the returned Product and the right to change the terms and conditions at any time without prior notice.

It is subject to the discretion of READYGO in the event of the dispute on the interpretation of the words, phrases, or terms about this Return and Exchange Policy.